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bck99 Questions & Answers — FAQ
Find answers to all your questions here — from depositing money to managing your account, responsible gaming, and casino games.
Welcome to bck99. On this page we have compiled the most common questions from players in Bangladesh in one place. You will find detailed information here on deposit methods, troubleshooting account issues, responsible gaming guidelines, and live casino games. If you do not find the answer to your question, contact us via our 24/7 live chat or email.
All Questions & Answers
Deposits
No, bck99 does not charge any deposit fee of its own. However, your mobile banking app (such as bKash, Nagad, Rocket, or Upay) may apply a small transaction charge according to their own policies. So check the charges of your chosen method before making a deposit.
bck99 supports four popular mobile banking methods — bKash, Nagad, Rocket, and Upay. Each of these four methods has a minimum deposit of ৳300. The most widely used payment channels have been included with Bangladeshi players in mind.
First, log in to your bck99 account and go to the deposit page. Select Nagad and enter the amount (minimum ৳300). Make the payment to the designated Nagad number via your Nagad app or by dialing. Enter the reference number correctly — it usually gets added to your account within a few minutes.
On the bck99 deposit page, select the bKash option and enter your desired amount. Send money to the designated bKash number and fill in the transaction ID correctly on the form. The minimum deposit amount is ৳300. Without the transaction ID the deposit cannot be confirmed, so copy it carefully.
Money is usually added within a few minutes. If there is a delay, contact our 24/7 live chat with your transaction ID and a screenshot of the payment. If you provide the correct details, our support team will resolve the issue quickly.
Account Questions
First make sure the username and password have been typed correctly — the difference between uppercase and lowercase letters matters. Clear your browser cache and cookies, then try again. If the problem persists, contact our live chat and provide your registered email or phone number.
After logging in to your account, go to Profile Settings where you can change details such as your name, mobile number, or email. Some changes may require identity verification. If you are unable to do it directly in the account settings for security reasons, contact the support team.
Click the "Forgot Password" option on the bck99 login page. If you provide your registered email address or phone number, a password reset link or code will be sent to you. If you no longer have access to those either, email us directly at [email protected] or contact us via live chat.
A username should generally be between 6 and 20 characters and only English letters and numbers may be used. A password must be at least 8 characters long, and for security it is good to use a mix of uppercase letters, lowercase letters, and numbers. Do not use easily guessable passwords (such as 123456).
Responsible Gaming
A cooling-off period lets you take a break from playing for a set amount of time (such as 24 hours or 7 days). With self-exclusion, your account can be temporarily closed for a longer period — such as 30 days or more. To use this feature, write to our support team at [email protected] or submit a request via live chat.
bck99 gives players the option to set their own daily, weekly, or monthly deposit limits. This helps you play responsibly within your budget. To set or change a limit, contact Account Settings or our support team.
Some common signs: spending more than your budget, repeatedly playing to recover losses, neglecting family or work, and feeling restless when not playing. If you experience feelings like these, take a break right away and read our responsible gaming page. Seek professional help if needed.
bck99 is for people aged 21 or older only. You will need to confirm your age when registering an account. There is no way for minors to open an account and it is prohibited by law. Be aware of your family members' children and their online access.
Casino & Table Games
Teen Patti is a popular three-card game from the Indian subcontinent — players place bets and whoever has the strongest hand wins. In Andar Bahar, one card is placed on the table and players bet on which side (Andar or Bahar) the next card of the same value will appear. Both games are available in the bck99 live casino.
Yes, the bck99 live casino works fully in a mobile browser — no separate app download is needed. Access the site via Chrome or Safari on any Android or iOS smartphone. Make sure you have a stable internet connection for a good experience.
In live dealer games, a trained dealer operates the game with real cards or a roulette wheel from a studio. You can watch it live via a video stream and place bets by tapping on the screen. It gives you a real casino-like experience from home.
In Baccarat, you bet on one of three options — Player, Banker, or Tie. The side whose hand total is closest to 9 wins. 10s and face cards count as zero; only the units digit of the sum of two numbers is taken as the hand value.
No, Roulette offers the option to place several different types of bets. Besides specific numbers (1–36 and 0), you can also bet on red or black, odd or even numbers, or certain groups of numbers. Betting directly on a number pays more but has a lower chance of winning; betting on color or odd/even pays less but offers better odds.
More questions?
Our support team is with you 24 hours a day, 7 days a week in Bengali and English.
Live Chat
Join the instant live chat from any page on the site. Our team is ready to help you directly in Bengali.
Email Support
Email us to share details on complex matters:
[email protected]