bck99's Privacy Policy

bck99 ("we", "us" or "the platform") provides a safe and reliable online betting and gaming service for players in Bangladesh. We place the highest priority on protecting the privacy and personal information of our users.

This privacy policy ("policy") describes what personal information bck99 collects, how that information is used, who it may be shared with, and what rights you can exercise regarding your information. This policy applies to bck99's website, mobile services, and all related services.

By using our services, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

1.1 Registration & Account Information

When you create an account on bck99, we collect the following information:

• Your full name and date of birth
• Email address and mobile phone number
• Username and password (stored in encrypted form)
• Document information required for identity verification

1.2 Financial Transaction Information

To process deposits and withdrawals, we collect:

• Mobile banking account information (bKash, Nagad, Rocket, Upay)
• Transaction history and amounts
• Deposit and withdrawal dates and times
• Verification information required to prevent financial crime

Note: bck99 does not directly store bank card or account numbers. All financial transactions are completed through mobile wallet services.

1.3 Technical & Usage Information

When you use our platform, the following is collected automatically:

• IP address and device identification information
• Browser type and version
• Operating system information
• Page visit logs and session duration
• Information collected through cookies and similar tracking technologies
• Gaming activity, betting history, and bonus usage records

1.4 Communication Information

When you contact our support team, we retain a record of that conversation. This includes live chat logs and email correspondence.

2.1 Service Delivery & Operations

bck99 uses your information to:

• Create, manage, and secure your account
• Complete deposit and withdrawal processing
• Provide bonuses, rewards, and promotional offers
• Operate and improve gaming services
• Maintain your transaction history and account records

2.2 Identity Verification & Security

To maintain a secure platform, we use your information to:

• Verify your identity and age (21+ confirmation)
• Detect and prevent fraudulent activity
• Comply with anti-money laundering (AML) obligations
• Prevent unauthorized access to accounts
• Monitor gaming behaviour under our responsible gaming policy

2.3 Customer Support

Our 24/7 support team may access your information to resolve your issues and answer your questions. This is provided in both Bengali and English via live chat and email ([email protected]).

2.4 Marketing & Communications

With your consent, we may use your contact information to:

• Inform you about promotional offers and bonuses
• Send updates about new games and features
• Send important account-related notifications

You may unsubscribe from marketing communications at any time.

3.1 Sharing with Third Parties

bck99 does not sell, rent, or otherwise transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, and Upay — only the information necessary to complete transactions
• Technology partners: Service providers required to operate the platform, who are bound by strict confidentiality agreements
• Game providers: Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others — only the information necessary to run games
• Security & anti-fraud services: To ensure the protection of the platform

3.2 Legal Obligations

In the following circumstances, we may be legally required to disclose information:

• When required by a court order or legal process from a competent authority
• To assist in investigations into fraud, money laundering, or other financial crimes
• To protect the rights and assets of us or other users
• In emergency situations in the interest of public safety

3.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, your personal information may form part of the transferred assets. We will notify you before any such change and ensure protections comparable to this privacy policy remain in place.

4.1 Use of Cookies

bck99 uses cookies and similar technologies that are stored as small files in your browser. These are used for:

• Essential cookies: To maintain your session and preserve your login state
• Functional cookies: To remember your preferences and settings
• Analytics cookies: To improve platform performance and user experience
• Security cookies: To detect fraudulent activity

4.2 Cookie Controls

You can control or decline cookies through your browser settings. However, declining certain essential cookies may prevent some platform features from working correctly.

5.1 Technical Safeguards

bck99 applies industry-standard security measures to protect your information:

• SSL/TLS encryption: All data transmissions are encrypted
• Data encryption: Advanced encryption technology for storing sensitive information
• Firewall & intrusion detection: To prevent unauthorized access
• Regular security audits: To identify and address system vulnerabilities
• Two-factor authentication: For additional account security

5.2 Data Access Controls

Access to your personal information is strictly controlled. Only authorized staff who need it to carry out their responsibilities may access your information. All staff receive privacy training and are bound by strict confidentiality agreements.

5.3 Data Retention Period

We retain your information only for as long as:

• Your account is active and service delivery is required
• It is needed to meet legal obligations
• It remains relevant to fraud prevention or dispute resolution

After account closure, your information is securely deleted or anonymized as soon as possible, except where required by law.

As a bck99 user, you have the following rights:

6.1 Right of Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your stored information.

6.2 Right to Rectification

If your account contains incorrect or incomplete information, you can contact us to have it corrected.

6.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations or legitimate business requirements.

6.4 Right to Object to Processing

You have the right to object to the processing of your information for marketing purposes. Contact us or use the unsubscribe option in any email message.

6.5 Right to Data Portability

You have the right to receive the information we hold about you in a structured, commonly usable format.

bck99 strictly prohibits its services for anyone under the age of 21. We do not knowingly collect or store any personal information from minors.

Age verification is mandatory during the registration process. If we become aware that a minor is using our services, we will immediately close that account and delete all associated information.

If you believe a minor is using our platform, please notify us immediately: [email protected]

bck99 reserves the right to update this privacy policy as needed. When significant changes are made to the policy, we will:

• Display a clear notice on the platform
• Notify registered users by email
• We will note the date of any changes in this policy

Your continued use of the platform after any changes means you agree to the updated policy. We recommend that you review this policy regularly.

bck99 primarily serves users in Bangladesh, however due to the nature of technical services, some data may be processed or stored on international servers.

Wherever your data is processed, we ensure that:

• The protection standards described in this privacy policy will be maintained
• All third parties will be bound by appropriate data protection agreements
• Your data will be transferred and stored securely